Shipping policy
At ElectricBikePoint, we aim to provide a smooth and reliable shipping experience. This Shipping Policy explains how we process orders, when orders are shipped, estimated delivery times, tracking information, and other important shipping details.
Order Cutoff Time
Our order cutoff time is:
5:00 PM Eastern Time (ET), Monday–Friday
Orders placed after the daily cutoff time will be processed on the next business day.
Orders placed on weekends or recognized holidays will begin processing on the next business day.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time includes order verification, product preparation, packaging, and shipment arrangements.
Please note that processing times may vary depending on product availability, order details, or other circumstances.
The estimated delivery period begins after your order has been processed and shipped.
Shipping & Delivery Time
After processing, standard delivery typically takes approximately:
7–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our control.
Shipping Cost
We offer Free Standard Shipping on eligible orders.
Any applicable shipping charges or available shipping options will be displayed during checkout before you complete your purchase.
Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
The tracking number allows you to monitor the progress of your shipment through the applicable shipping carrier.
Please allow some time for tracking information to become active after the shipment has been dispatched.
Delivery Address
Please make sure your shipping address is complete and accurate before submitting your order.
We may not be able to change the shipping address after an order has been processed or shipped. If you notice an error in your shipping address, please contact us as soon as possible.
ElectricBikePoint cannot guarantee that an address change can be made after shipment has been initiated.
Shipping Delays
While we work to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier delays
- Holidays
- Transportation disruptions
- Address-related issues
- Unexpected shipping or logistics delays
If your shipment is delayed, please use the tracking information provided or contact our customer support team for assistance.
Lost or Damaged Packages
Please inspect your package when it arrives.
If your order appears damaged, is missing items, or you receive the wrong product, please contact us as soon as possible with your order number and relevant photos or information so we can review the issue and assist you.
For packages showing as delivered but not received, please first check around your delivery location and with household members or others who may have accepted the package. You may also contact the shipping carrier for additional delivery information.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete shipping address, additional shipping charges may apply for reshipment where applicable.
Please contact us promptly if you notice any problem with your shipping information.
Order Changes or Cancellation
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been shipped.
Multiple-Item Orders
If an order contains multiple products, items may be shipped together or separately depending on product availability, fulfillment requirements, and shipping arrangements.
If items are shipped separately, you may receive separate tracking information.
Delivery Estimates
The delivery times shown on our website are estimates and should be used as a general guide.
Business days generally exclude weekends and applicable holidays. Actual delivery time may vary depending on the shipping carrier and other circumstances.
Contact Us
If you have any questions about shipping, your order, tracking information, or delivery, please contact us:
ElectricBikePoint
Email: support@electricbikepoint.com
Phone: +1 (716) 753-2720
Address: 40 E Evans St, Mayville, NY 14757, USA
We are happy to assist you with your shipping and order-related questions.
